At RBA Mechanical, we understand that it is easy to order the wrong size of equipment, especially when you may not be sure of the size you need. That is why we provide a pre-installation site visit for all hvac equipment orders. This allows us to offer a completely hassle-free exchange policy for all of our customers. If you realize that you have purchased a larger size than you need, we will gladly provide you with a credit for the price difference. And if you accidentally purchase a size too small, don’t worry – simply pay the price difference and we’ll get you the correct sized equipment. Our goal is to ensure that our customers are completely satisfied with their experience and have exactly what they need for their projects. So rest assured, with RBA Mechanical, exchanging your equipment is no problem at all.

Absolutely! At RBA Mechanical, we understand how important it is to have all the information and details before making a decision. That’s why we encourage our customers to contact us any time, whether it’s through a phone call, an email or if needed, even scheduling an in-person site visit. We want to make sure that you are completely comfortable and confident in our services before placing an order. Our team of experts will be more than happy to discuss your project and answer any questions you may have. So don’t hesitate to reach out to us, we’re here to help make your project a success.

Estimates are always free, but time and effort are put into providing site visits, and therefore a small refundable fee may be required.

Absolutely not. At RBA Mechanical, we take pride in being a reputable installing contractor that prioritizes quality and customer satisfaction above all else. This is why we only source our equipment from trusted and authorized HVAC wholesale suppliers within the Edmonton area, ensuring that all warranties are valid and upheld. With us, you can rest assured that your equipment is of the highest quality and backed by reliable warranties.

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Unfortunately, we do not offer the option to purchase equipment only as it could potentially void the manufacturer’s warranty. At RBA Mechanical, we pride ourselves on providing high-quality and reliable equipment with proper installation services included. This ensures that you are getting the best value for your money and the assurance of warranty coverage. Our services can be conveniently purchased online, making it easy for our customers to get all their needs met in one place. Trust us to provide top-notch equipment and installation services for a seamless experience.

When an item is listed as “out of stock” on our website, it means that the product or service is currently unavailable for immediate online purchase and that a quote is required. This means that we need to gather more information from you about the specific product or service you are interested in and provide a customized quote based on your needs. Simply click on the “Request a Quote” button or contact us, and our team will get back to you as soon as possible to arrange for your personalized quote. This allows us to ensure that each customer receives the best possible pricing and service for their unique needs. So don’t worry if you see an item listed as “out of stock,” we are still dedicated to providing you with top-quality products and services through our RBA Mechanical platform.

No, you do not need to request a quote or schedule a pre-order site visit in order to purchase products or services that are listed as in stock. With RBA Mechanical, we make the purchasing process as easy and efficient as possible for our customers. Simply browse for the product or service you want that is in stock and add them to your cart. Our online checkout process is quick and secure, making it easy for you to purchase the products or services you need without any additional steps. Trust RBA Mechanical for all your mechanical needs without any extra hassle or unnecessary steps.

At RBA Mechanical, we understand that each project is unique and has its own set of requirements. That’s why for orders placed without a pre-order site visit or quote, we conduct a pre-installation site visit. This allows us to fully understand your needs, take precise measurements, and prepare for the installation accordingly. Our decades of experience in the field have taught us what is needed to complete any type of project successfully. We are confident that with our thorough process and attention to detail, we will be able to meet your specific project requirements and provide you with the best possible service. So even if you haven’t had a chance to schedule a site visit or request a quote beforehand, rest assured that we will still deliver top-quality results for your project.

We at RBA Mechanical understand the importance of transparency when it comes to pricing. That’s why we strive to ensure that there are no extra costs during the pre-installation site visit, whenever possible. However, there may be certain services that are not included in the initial price provided. To make things easier for our customers, we have a dedicated “Work Order” section in our product description that clearly outlines the services included or any additional services that may not be included in the initial price. In the rare instance where extra services are required, we will provide you with a detailed quote and seek your approval before proceeding. Our goal is to provide you with high-quality service at an affordable and transparent price.

Absolutely! At RBA Mechanical, we understand that every customer has unique needs and preferences. That’s why we offer the option to request a custom quote for any product or service that is listed as as either in stock or not in stock on our website. Simply click on the “Request Quote” button to contact us with your specific requirements. Our team will then provide you with a personalized quote, tailored to your needs and budget. With RBA Mechanical, you can trust that you are getting the best value for your money. So go ahead and request a quote today!

Estimates are always free, but time and effort are put into providing site visits, and therefore a small refundable fee may be required.

As a mechanical contractor, our inventory is not real-time and constantly changing due to high demand. However, our customer service team is always available to help verify the availability of any products listed on our website. We strive to provide the best service possible and will do our best to accommodate your needs. Simply contact us before placing an order if you wish to verify availability, and we will be happy to assist you in finding the products you need for your project.

TBD stands for “To Be Determined” in our product delivery and availability headings. This means that for products that need to be ordered, the delivery date will be determined once the product has arrived and is ready for installation or shipping. Similarly, the estimated availability of a product is based on our scheduling availability and may vary depending on various factors. However, we strive to provide accurate information and you can always contact us at any time to review scheduling options or get an update on the estimated delivery or availability of your desired product. Rest assured, we are committed to providing you with the best service possible and will keep you informed throughout the process.

Requesting a quote for a product or service with us is easy. All you need to do is visit our contact us page to call us or submit the contact form to request a quote. Additionally, if you are in our online store, you can click on the “Request A Quote” button under the title of the product.

Obtaining a PDF printable copy of a service or quote is easy – just contact us! Once you request a copy, we’ll send it directly to your email address. You can then print the PDF or store it offline to review whenever you’d like. You can even order or accept your quote via the PDF if you’d prefer. At RBA Mechanical, we make accessing our services and quotes as convenient as possible!

A work order is the customized service description that outlines what services we have agreed to do for you. It lists the exact work required, and our technicians use it as a guide when they’re onsite providing those services. It helps to ensure accurate, efficient service and ensures that you, the customer, receive exactly what was agreed upon.

No, you do not have to request a work order. As soon as you place an order with RBA Mechanical, the work order will automatically be generated and it will act as the main service description that will be displayed on your order. This ensures we have the necessary information to efficiently provide the repair or installation service for you.

Our service area for plumbing and HVAC services is located in Edmonton and Sherwood Park, but we can also travel outside of these areas. If you would like to use our services in a different area, please contact us with your postal code before ordering and we can let you know if we can work in your postal code area.

Placing an order with RBA Mechanical is easy and safe. You can either contact us directly, or place an order online on our website. The online process is simple and straightforward. First, you will need to select the item or items you would like to purchase and add them to your cart. Once the items are in your cart, you can review your order and proceed to checkout. At checkout, you will need to provide your customer details and payment information and confirm your order. Upon confirmation of your order, an agreement between RBA Mechanical and yourself is created, verifying that both parties have agreed to a contract for the goods and services purchased. This contract serves as a legal document that outlines the details of the transaction and serves as proof of purchase.

It’s possible that your postal code is not in our regular service area. Don’t worry though – just contact us with your order details and we’ll see if we can service that area. We understand that everyone needs reliable mechanical services, so don’t hesitate to reach out!

Absolutely! We understand that not everyone has the time or ability to order online. That’s why we provide customers with the convenience of ordering for our plumbing and HVAC services over the phone or by email. All you have to do is send us your request and we’ll take care of the rest for you.

Absolutely! At RBA Mechanical, we understand that sometimes our customers don’t have the capability to make a full payment before service. That’s why we’re proud to offer a pay on completion option. All you have to do is contact us prior to placing your order and let us know what service you need. We’ll then work out an agreed upon pay on completion option for you, which may require a deposit for some services. Once all is set, we’ll provide you with an authorization number that you can use at checkout!

Our prices include both parts and labor so you won’t have to worry about any unexpected costs. We pride ourselves on our transparent pricing and we guarantee that you will be satisfied with the quality of our services. Feel free to contact us for more information or a detailed quote!

At RBA Mechanical, we understand that everyone has different needs when it comes to payments. That’s why we offer a wide range of payment options to choose from including PayPal, credit cards, e-transfers, bill pay, direct deposits, installment plans and financing. No matter what your budget is or which method is the most convenient for you, we want to make sure you have an option that works best for you.

Absolutely! Once your order is successfully placed, you will receive a confirmation email containing the details of your order. A copy of our Work Order will be attached to your order confirmation email for your records. You can also contact us at any time if you have questions or need additional help. Our friendly customer service team is here to make sure you have a great experience with RBA Mechanical when shopping online.

Absolutely! Our estimated delivery time frames will depend on where you are located, the item(s) in question, and booking schedules. Before you place your order, feel free to reach out to us with the details and we will be able to offer you a more specific estimate.

Yes, we offer a variety of discounts and promotions to our customers. We have monthly sales, discount codes for repeat customers, and holiday specials. We currently offer 5% discount on all orders paid at checkout as well as free delivery for orders over $65! Keep an eye on our Deals page for the latest offers and you won’t regret it!

At RBA Mechanical, we make tracking your order simple and straightforward. Just reach out to our customer service team either through email or phone, letting us know your order number and order details. We will provide you with an update on the status of your delivery so that you can rest assured knowing where your package is at all times.

Absolutely! At RBA Mechanical, we are committed to taking the guesswork out of your project costs. Some services may be straight forward with transparent pricing, but at any time, you can request a free quote for any plumbing or hvac service. Our technicians come to your home or business and assess your needs before providing an accurate cost estimate for any plumbing or HVAC services that may be required.

Yes, RBA Mechanical offers warranty and satisfaction guarantees on our plumbing and HVAC services. We are proud to stand behind our work and make sure it meets the highest quality standards. We also make sure that all repairs are done according to manufacturer specifications for your complete peace of mind. Our warranties come with a satisfaction guarantee that ensures you’ll be taken care of in case any problems arise. And all parts used are covered by manufacturer warranties, so that you can be sure your purchase will last.

At RBA Mechanical, we understand you want your project completed quickly and efficiently. We work hard to give you the best estimates and timelines for each project. Typically, our projects are completed within a few days up to a couple of weeks depending on the scope of the job. Rest assured that we will always keep you updated with our progress and provide realistic deadlines for completion.

Absolutely! You can always count on RBA Mechanical when you need plumbing or HVAC repairs in an emergency. We understand that these types of issues can’t always wait, so we offer our customers flexible scheduling options and even 24/7 emergency repair services to get the job done right—no matter what time of day it is.

Absolutely! We encourage our customers to leave honest reviews about the work we have done for them. Check out the reviews page on our website and see what customers are saying about us. We take pride in providing excellent service with every job we do, and we appreciate our customers leaving honest reviews about their experience with us.

We aim to be transparent about our pricing and provide you with no hidden costs or surprises. All of the services we offer are clearly stated and include a comprehensive breakdown of exactly what is included. Additionally, our experienced technicians will always provide an accurate estimate prior to any additional work being done so that you can make an informed decision before incurring any additional costs.

At RBA Mechanical, we strive to provide our customers with fast and efficient service. We typically start jobs quickly, usually within 2-3 business days. This timeline may vary depending on the job specifics and current workload, but rest assured that we are always working hard to get started as soon as possible.

Our technicians at RBA Mechanical are some of the best in their field with years of extensive experience. All our technicians have the necessary certifications for both plumbing and HVAC services. We pride ourselves on having the highest standards for quality, safety and customer satisfaction. With us, you can trust that your home or business’ needs will be taken care of correctly and efficiently. More about RBA Mechanical can be found here.